Help & support
We’re a small team and we read every message. The fastest way to reach us is email.
Contact us
Email hello@getmypool.care with your question. If it’s about a bug, letting us know your device and iOS version helps us fix it faster.
Managing your subscription
My Pool Pro is billed through your Apple ID. To view, change, or cancel your plan, open the App Store app → tap your profile → Subscriptions. You can also restore a previous purchase from More → Restore purchases inside the app.
Your data
Everything stays on your device — there’s no account. You can export your full history at any time from More → Export my data. Deleting the app removes your data with it.
Is my dosing plan safe to follow?
My Pool gives guidance, not professional advice. Always follow the safety instructions on your chemical products, add chemicals one at a time, and consult a pool professional if you’re unsure. See our Terms for details.
See also our Privacy Policy and Terms of Use.